Tweet
I mentioned in the past that I would provide information about applying for a Toyotomi Warranty. After review of the procedure, I have concluded it would be confusing to just put out the Toyotomi information and let the customer figure it out. The published information is geared to the Dealer and not the Customer.
I will attempt to explain this is my own words. To simplify the warranty procedure for the customer it will be necessary to work thru your Dealer. He should have a Warranty Form from Toyotomi that will need to be filled out. It is the Dealers responsibility to send this form to Toyotomi
USA.
If the stove has been installed by the customer, the dealer can charge the customer his service call charges, or just take the heater to the Dealer. Once on site the labor and parts would be covered by Toyotomi under their warranty. Toyotomi has a schedule for labor and parts cost which the Dealer should be able to share with the customer.
Toyotomi does not provide any guidance to the Dealer about when or if, to charge the customer from any work done during a warranty call. It is up in the air as to the customer having to pay for the Warranty call before Toyotomi issues any credit. This makes the whole thing a real can of worms.
To review the Warranty claim; the customer will need to be sure the Dealer has a Warranty form and knows that he will have to send it to Toyotomi USA. The customer needs to be aware that some of the parts removed during the service may need to be sent back to Toyotomi
USA. Therefore, those parts should be saved and made available to the Dealer, when needed.
Thank goodness, Toyotomi products are almost bullet proof and very seldom need any work right out of the box. In my 28 years dealing with Toyostoves I have only applied for 5 or 6 warranties, and I have sold hundreds of stoves and serviced thousands of heaters. Here in
Alaska a Toyostove could be the main heat for your home. They are very reliable, and properly serviced, very seldom let you down.
Tom
I will attempt to explain this is my own words. To simplify the warranty procedure for the customer it will be necessary to work thru your Dealer. He should have a Warranty Form from Toyotomi that will need to be filled out. It is the Dealers responsibility to send this form to Toyotomi
USA.
If the stove has been installed by the customer, the dealer can charge the customer his service call charges, or just take the heater to the Dealer. Once on site the labor and parts would be covered by Toyotomi under their warranty. Toyotomi has a schedule for labor and parts cost which the Dealer should be able to share with the customer.
Toyotomi does not provide any guidance to the Dealer about when or if, to charge the customer from any work done during a warranty call. It is up in the air as to the customer having to pay for the Warranty call before Toyotomi issues any credit. This makes the whole thing a real can of worms.
To review the Warranty claim; the customer will need to be sure the Dealer has a Warranty form and knows that he will have to send it to Toyotomi USA. The customer needs to be aware that some of the parts removed during the service may need to be sent back to Toyotomi
USA. Therefore, those parts should be saved and made available to the Dealer, when needed.
Thank goodness, Toyotomi products are almost bullet proof and very seldom need any work right out of the box. In my 28 years dealing with Toyostoves I have only applied for 5 or 6 warranties, and I have sold hundreds of stoves and serviced thousands of heaters. Here in
Alaska a Toyostove could be the main heat for your home. They are very reliable, and properly serviced, very seldom let you down.
Tom
Comment