Hi everyone,
First off thank you to everyone who has posted information pertaining to the board failure issues and the steps to go thru to get a replacement. I followed the steps posted previously, and the lady I spoke to at GE did exactly what the post said...denied that it was a problem, not under warranty, etc. Then I asked for Customer Relations, explained what was going on, and the other lady I spoke to asked if I wanted to install the board or have it installed. Told her I would, and it arrived the next morning, no questions asked!
So I replaced the board. Easy job, took more time wrestling the fridge out of it's spot between the cabinets than to actually replace the board. Like others said, the board had additional unused connectors - it appears that this same board is used in a multitude of models, so it has additional plugs for features on other models. For reference, my fridge is a side by side model, GSS22JETGG BB. Got it in 2009.
It, too, had the various odd noise issues. It also had and still has an issue where the freezer seems to thaw itself out, and then refreeze. I can't tell you how many times we have to bash the ice in the icemaker loose, because ever time we try to use the door ice dispenser, nothing came out. That's because the ice is all in one big clump!
The board replacement took care of the noises; however the freezer issue remains. In addition to the ice cubes freezing together, the bottom of the icemaker tub has a very heavy ice and frost layer, as well as icicles are now forming too! And because of the ice buildup, the ice dispenser no longer switches between crushed and cubes - the solenoid at the back of the freezer is covered with ice and cannot move. Not that it would matter, because you couldn't get ice out of the freezer when it's one big clump, lol!
I did read somewhere that there is a defrost termination thermostat used in freezers & that it might be the culprit, but I haven't been able to find much info on it specifically on the GE's.
Any clues?
Thank you!
Bob Prim
First off thank you to everyone who has posted information pertaining to the board failure issues and the steps to go thru to get a replacement. I followed the steps posted previously, and the lady I spoke to at GE did exactly what the post said...denied that it was a problem, not under warranty, etc. Then I asked for Customer Relations, explained what was going on, and the other lady I spoke to asked if I wanted to install the board or have it installed. Told her I would, and it arrived the next morning, no questions asked!
So I replaced the board. Easy job, took more time wrestling the fridge out of it's spot between the cabinets than to actually replace the board. Like others said, the board had additional unused connectors - it appears that this same board is used in a multitude of models, so it has additional plugs for features on other models. For reference, my fridge is a side by side model, GSS22JETGG BB. Got it in 2009.
It, too, had the various odd noise issues. It also had and still has an issue where the freezer seems to thaw itself out, and then refreeze. I can't tell you how many times we have to bash the ice in the icemaker loose, because ever time we try to use the door ice dispenser, nothing came out. That's because the ice is all in one big clump!
The board replacement took care of the noises; however the freezer issue remains. In addition to the ice cubes freezing together, the bottom of the icemaker tub has a very heavy ice and frost layer, as well as icicles are now forming too! And because of the ice buildup, the ice dispenser no longer switches between crushed and cubes - the solenoid at the back of the freezer is covered with ice and cannot move. Not that it would matter, because you couldn't get ice out of the freezer when it's one big clump, lol!
I did read somewhere that there is a defrost termination thermostat used in freezers & that it might be the culprit, but I haven't been able to find much info on it specifically on the GE's.
Any clues?
Thank you!
Bob Prim
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