whirlpool side by side refrigerator acting so weird

[elu]

Hi,
our 4 years old refrigerator stopped defrost recently, we have somebody came to change the defrost timer in the refrigerator side and defrost thermostat( defrost terminator) in the freezer side, they were working for 3 weeks and now it stopped again.

The heater is good because it burned my finger when I manually swith it to the defrost cycle, is the defrost terminator bad again? or what's the other problems?

I am really confused here, I need expert to solve the puzzle.

Thank you

[Dan O.]

4 years old [whirlpool side by side] refrigerator...

I'm afraid that is not enough information to properly identify the appliance in question. What is needed is its exact model number.

You can find tips for locating the model number identification tag on your appliances in the 'Repair Parts' section of my web site linked below.

is the defrost terminator bad again?

I doubt it but it is impossible to say without actual testing.

or what's the other problems?

If you really are having a defrosting problem, you can read about how such a system functions at the following link:

LINK > How does a frost free refrigerator's defrost system work?

JFYI

Dan O.
www.Appliance411.com
The Appliance Information Site
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