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Hello. My doorbell chimes are not working. The transformer is working. An electrician tested the transformer. The doorbell button is working. The contacts have been cleaned. The motor runs when electricity is applied to it. The chimes are not working properly. The plungers do not activate. There are broken wires on the back and I am not sure if this the problem is how they connect together. Thanks.
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It sounds like you've done a great job troubleshooting your doorbell system! Since the transformer, button, and motor are working but the chimes aren't, it's likely a wiring issue or something with the chime mechanism itself. I’d suggest checking those broken wires closely and making sure they're connected properly, as well as giving the chime mechanism a good look to ensure the plungers and contacts are in good shape. If you’re still having trouble, it might be worth considering a replacement for the chime unit or getting a professional to take a closer look. Good luck, and I hope you get those chimes ringing again soon!
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