Hey everyone,
I'll preface this by stating that lawnmowers have been a major source of frustration for me over the past five years. They seem so fragile these days no matter how careful I am. A mechanic friend told me not to buy a mower sold at WalMart, so I took their advice and bought a Husqvarna mower at our nearby Ace Hardware.
The mower itself is a mulcher/bagger equipped with a Honda OHV 4.5 HP engine. Since it was $20 cheaper than comparable mowers on the rack, I thought it was probably last year's model that didn't sell. The deck was clean and showed no signs of having been used. There was no indication that the mower was reconditioned or used, and the manual was sealed up inside the bag. The workers took the mower back into the shop to check and make sure the oil was filled that that it would start. All seemed well and I made the purchase.
I got it home and unloaded. I checked the dipstick just to make sure and added a tank of fresh gas. I checked the manual to make sure I knew how to get everything started properly and gave it a whirl. It started right up. I started mowing, and got through one row of my small yard when the mower started surging and quit. I tried to start it, and it ran for about three seconds and quit.
So, I ran it back to Ace with the receipt and explained what happened. The service people had another look at it and said that they thought it was possible that it didn't have enough oil. So, they added oil, started the mower, and all seemed well.
I got it back home, but it did the same thing as it had before. So, I ran it back to the store yet again. By now, the service area was closed, and I had to leave it. All this took place in about 90 minutes.
Of course, the service person who was supposed to work Saturday morning called in sick. So, I've shelled out some serious dough by my standards for something I couldn't use all weekend. Frankly, it's quite disappointing and I'm glad I used a credit card to buy it just in case I have to use its warranty coverage or even more drastic measures, and that's not my normal way of thinking.
Does this sound like normal Husqvarna behavior to anyone out there? I bought the mower thinking it was a safe bet, but am beginning to wonder now. It's put such a bad taste in my mouth that i'm tempted to pursue getting my money back
Thank you,
-Bill
I'll preface this by stating that lawnmowers have been a major source of frustration for me over the past five years. They seem so fragile these days no matter how careful I am. A mechanic friend told me not to buy a mower sold at WalMart, so I took their advice and bought a Husqvarna mower at our nearby Ace Hardware.
The mower itself is a mulcher/bagger equipped with a Honda OHV 4.5 HP engine. Since it was $20 cheaper than comparable mowers on the rack, I thought it was probably last year's model that didn't sell. The deck was clean and showed no signs of having been used. There was no indication that the mower was reconditioned or used, and the manual was sealed up inside the bag. The workers took the mower back into the shop to check and make sure the oil was filled that that it would start. All seemed well and I made the purchase.
I got it home and unloaded. I checked the dipstick just to make sure and added a tank of fresh gas. I checked the manual to make sure I knew how to get everything started properly and gave it a whirl. It started right up. I started mowing, and got through one row of my small yard when the mower started surging and quit. I tried to start it, and it ran for about three seconds and quit.
So, I ran it back to Ace with the receipt and explained what happened. The service people had another look at it and said that they thought it was possible that it didn't have enough oil. So, they added oil, started the mower, and all seemed well.
I got it back home, but it did the same thing as it had before. So, I ran it back to the store yet again. By now, the service area was closed, and I had to leave it. All this took place in about 90 minutes.
Of course, the service person who was supposed to work Saturday morning called in sick. So, I've shelled out some serious dough by my standards for something I couldn't use all weekend. Frankly, it's quite disappointing and I'm glad I used a credit card to buy it just in case I have to use its warranty coverage or even more drastic measures, and that's not my normal way of thinking.
Does this sound like normal Husqvarna behavior to anyone out there? I bought the mower thinking it was a safe bet, but am beginning to wonder now. It's put such a bad taste in my mouth that i'm tempted to pursue getting my money back
Thank you,
-Bill
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